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customer service agent

The Native Benefits Plan (NBP) is an Aboriginal organization that seeks to be a benchmark in pension fund management and an expert in fringe benefits for First Nations of Quebec. Since its establishment in 1979, the NBP has focused on improving the financial independence of First Nations members.

ROLE

The job holder, under the Business Development and Customer Service Director’s supervision, supports the customer service department by answering calls and emails, processing participants’ requests and ensuring the follow-up on files. They also help the administration of the department work smoothly, namely by managing communications, mail and documents.


The job holder acts as the first point of contact ensuring a professional welcome and quality service for visitors and partners, whilst maintaining a cordial business relationship with the varying clientele.

MAIN RESPONSABILITIES

Customer service

  • Welcome visitors and guide them towards the appropriate resources;
  • Answer calls, emails and process participants’ requests;
  • Ensure the call transfers and manage the telephone console;
  • Process mail and voicemails.

Administrative support

  • Treat incoming and outgoing mail (digitalization, follow-up, delivery);
  • Forward requests to the right teams based on established processes;
  • Create and ensure the quality of administrative documents;
  • Compile statistics of requests and register them.

Financial activity and plan support

  • Enter and process data relating to insurance and retirement products;
  • Follow-up with the various participants;
  • Prepare documents and presentations for information sessions;
  • Take part in administrative activities regarding the management of pension plans.

PEOPLE AND PERSONAL SKILLS

  • Capacity to adapt and openness to change;
  • Great communication and listening skills;
  • Customer focus and sense of service;
  • Team and collaboration spirit;
  • Ability to manage pressure and prioritize;
  • Organizational skills and thorough work performance.
principales garanties

OTHER ASPECTS OF REMUNERATION

  • Participation in a defined benefit pension plan.

  • Competitive group insurance plan.

  • The gross annual salary for this position ranges from $56,948 and $78,406 and varies according to the candidate’s experience, qualifications and skills

  • Three weeks of vacation time, plus two paid weeks off during the holiday season.

TECHNICAL SKILLS

  • Knowledge of computer tools and Microsoft Office suite;
  • Knowledge of pension plans or financial services domains (asset);
  • Knowledge of the indigenous environment (asset).

QUALIFICATIONS

  • Have a diploma of college studies (DCS) in secretarial studies, office automation or any other related fields.
  • Have at least one (1) year of experience in customer service in the retirement field;
  • Great knowledge of French and English to communicate both orally and in writing with clients.

HIRING PRIORITY

Based on the required qualifications, the NBP prioritizes hiring and promoting First Nations and Inuit employees. The priority will then be extended to non-native employees, First Nations and Inuit members outside of the organization, and then to the general population.

CLOSING DATE

Those interested should forward their resume and a cover letter by July 13, 2026, 4 p.m., by email to: carriere@rbagroupefinancier.com or by mail to: 2936, rue de la Faune, Bureau 202, Wendake (Québec) G0A 4V0.

STARTING DATE

JULY 2026
DURATION: Permanent, full-time position
PLACE OF WORK: Wendake

Please note that only those selected to continue the process will be contacted.

Note: In this document, the masculine gender refers to both men and women and is used for the sole purpose of lightening the text.

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